Shipping policy
Effective Date: May 19, 2026
At Deskly, we carefully prepare and ship each order through our international fulfillment partners to provide safe and reliable delivery worldwide.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
Processing times may vary during periods of high demand, holidays, or promotional events.
Estimated Delivery Time
United States and International Orders:
6–10 business days
Delivery times are estimates only and may vary depending on:
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destination country or region
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customs clearance procedures
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shipping carrier operations
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weather conditions
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high seasonal demand
Delivery estimates are not guaranteed.
Shipping Fees
Shipping costs, where applicable, are calculated at checkout and displayed before payment is completed.
From time to time, promotional free shipping offers may be available.
Tracking Information
Once your order has shipped, a tracking number will be sent to your email address.
Please allow 1–3 business days for tracking updates to appear in the carrier’s system after shipment confirmation.
Customs, Duties & Import Taxes
For international orders, customs inspections and import procedures may occasionally cause delays outside our control.
Any applicable customs duties, import taxes, VAT, or additional fees imposed by local authorities are the responsibility of the customer unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Deskly is not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer.
Carrier Delays
We are not responsible for shipping delays caused by:
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shipping carriers
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customs inspections
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weather disruptions
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transportation interruptions
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high seasonal demand
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other external circumstances beyond our reasonable control
Once an order has been transferred to the shipping carrier, delivery operations are handled by the carrier.
Lost Packages
If a package is officially confirmed as lost in transit by the shipping carrier, we will review the case and may provide a replacement or refund where appropriate.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our support team at:
Customer support response time:
24–48 business hours.
