Refund policy
At Deskly, we are committed to providing a smooth and reliable shopping experience. Please review the following policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Because orders are processed quickly through our fulfillment partners, changes or cancellation requests may not always be possible once processing has started.
Please ensure that your shipping address, contact information, and product selections are correct before completing your purchase.
Shipping & Delivery
We currently ship to the United States and selected international regions.
Estimated delivery time:
6–10 business days depending on destination and shipping conditions.
Shipping times are estimates only and may vary due to:
-
customs processing
-
carrier delays
-
weather conditions
-
high seasonal demand
Once your order has shipped, tracking information will be sent to your email address.
Tracking updates may take several business days to appear after shipment confirmation.
Deskly is not responsible for delays caused by shipping carriers, customs authorities, or incorrect shipping information provided by the customer.
Customs & Import Duties
For international orders, import duties, taxes, or customs fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
-
your order number
-
clear photos of the item
-
clear photos of the packaging
After review, we may offer a replacement, store credit, or refund where appropriate.
Lost Packages
If a package is officially confirmed as lost in transit by the shipping carrier, we will provide a replacement or refund.
Returns & Refunds
Due to the nature of international fulfillment, we currently do not accept returns for change-of-mind purchases.
Refunds or replacements may only be approved in the following situations:
-
damaged item received
-
defective item received
-
incorrect item received
-
package officially confirmed lost in transit
Refunds will not be issued for:
-
change of mind
-
incorrect address provided by the customer
-
shipping delays outside our control
-
customs delays or customs fees
-
slight variations in color, texture, or appearance caused by screen settings or manufacturing differences
Approved refunds are processed back to the original payment method within 5–10 business days.
Contact Us
If you have any questions regarding your order, please contact our support team:
Customer support response time:
24–48 business hours.
Agreement
By placing an order through our website, you agree to this Shipping & Refund Policy.
